FAQs

Welcome to the Frequently Asked Questions (FAQs) page for our IT company. We understand that choosing an IT partner can be a daunting task, so we have compiled a list of commonly asked questions to help you make an informed decision.

Q: What services does your IT company provide?
A: We provide a wide range of IT services, full device setup including OS and application installation, data backup / sanitization, cybersecurity, virus removal / device reimaging, servicing and repairs of laptops and desktop computers, server building / upgrade / maintenance, network setup / troubleshooting.

Q: What IT hardware does your company provide?
A: We provide a wide range of used and new IT hardware like laptops / tablet pc's, desktop computers, rack / tower servers, workstations, LCD Monitors and Mounts, Networking devices like routers and switches, Accessories like keyboards, mice, speakers, cables, docks, connectors and charging stations.

Q: What sectors do you specialize in?
A: Our client base is mainly from education, small business and retail sectors.

Q: How can I contact your company for support?
A: You can reach us via phone, email. Our contact information can be found on our website.

Q: What is your response time for support requests?
A: We prioritize urgent requests and aim to respond to all support requests between 24-48 hours.

Q: What certifications and qualifications do your staff hold?
A: Our staff are qualified IT Degree and Diploma holders. We also encourage ongoing training and education for our team members.

Q: Do you offer managed IT services?
A: Yes, we offer comprehensive managed IT services that include network monitoring, backup and disaster recovery, and IT infrastructure management.

Q: What is your approach to data security and privacy?
A: We take data security and privacy seriously and implement various measures to protect our clients' data.

Q: Can you help us with software development or application development?
A: Yes, we have a team of experienced software developers who can assist with custom software development and application development.

Q: Do you offer training for your IT solutions?
A: Yes, we offer training and support for all of our IT solutions to ensure our clients can use them effectively.

Q: What is your pricing model for IT services?
A: Our pricing model varies depending on the type and scope of the project. We provide detailed proposals and pricing information before starting any work to ensure transparency and fairness.